Privacy Policy
Effective Date: 15 July 2025
At Candy Lux, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or place an order through our online sweet shop.
1. Who We Are
This website is operated by Candy Lux, a UK-based business.
If you have questions or concerns about this policy, feel free to contact us:
📧 Email: candyluxlondon@gmail.com
2. What Personal Information We Collect
We may collect the following types of data:
〰 Identity Data – Name, username, or similar identifiers
〰 Contact Data – Email address, phone number, and delivery address
〰 Payment Data – Securely handled card or payment details via trusted third-party payment providers
〰 Technical Data – IP address, browser type, and device information
〰 Usage Data – Information on how you interact with our site
〰 Marketing Preferences – If you opt in to receive promotional emails or updates
3. How We Collect Your Data
We collect personal data in the following ways:
〰 When you place an order or fill out a form on our website
〰 When you communicate with us via email
〰 Through cookies, analytics tools, and third-party integrations
〰 Via secure payment platforms during checkout
4. How We Use Your Data
Your data is used to:
〰 Process and deliver your orders securely
〰 Send order confirmations and updates
〰 Improve your shopping experience on our website
〰 Send marketing communications (only if you’ve opted in)
〰 Meet legal and regulatory obligations
We will never sell or share your data for advertising purposes without your consent.
5. Who We Share Your Data With
We may share necessary data with trusted third parties to operate our store:
〰 Payment providers (e.g., Shopify Payments, PayPal)
〰 Delivery couriers for order fulfillment
〰 Website hosting, analytics, and email platforms
All third parties are contractually obligated to protect your data and comply with UK data protection laws.
6. How We Keep Your Data Safe
We use industry-standard encryption, firewalls, and secure servers to protect your personal information. Only authorised personnel can access sensitive data.
7. Your Rights Under UK GDPR
You have the legal right to:
〰 Access the personal data we hold about you
〰 Request correction of any inaccurate information
〰 Ask for your data to be deleted ("right to be forgotten")
〰 Restrict or object to how we use your data
〰 Withdraw consent for marketing communications at any time
📩 To exercise any of these rights, email us at candyluxlondon@gmail.com
8. Cookies Policy
We use cookies and tracking tools to improve your experience, analyse traffic, and personalise content. You can manage your cookie preferences via your browser settings. For more info, visit our Cookie Policy.
9. Marketing Communications
We will only send you promotional or marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
10. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.